Paloma Consulting's experience in the service industries ranges from telecommunications and ICT providers, to metropolitan borough councils and professional bodies. These providers are under pressure to deliver enhanced services to their customers and stakeholders under tightening cost constraints .

Paloma Consulting provides business improvement consultancy and training services to help service companies find innovative ways to deliver greater value to their customers at reduced cost.

“The Paloma consultants have been very capable, with an excellent theoretical and practical knowledge and a wealth of practical experience to draw on.”

Financial Controller
Large Utility Company

We have developed service delivery capability in many organisations in this sector - teaching process improvement methods to key individuals and thereby enabling our clients to complete 43 projects with an average 37 fold return on investment.

Outcomes of individual projects include

  • Optimised local authority housing occupation
  • Improved library membership process
  • Reduced the cycle time to process IT service requests
  • Reduced staff recruitment cycle time
  • Optimised call centre answering process
  • Reduced cycle time of installation of telephony equipment
  • Reduced aborted utility service visits
  • Reduced cycle time to resolve customer complaints