A major consumer credit provider wanted to develop in house Lean Six Sigma capability

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The company

We worked with a major banking corporation whose subsidiaries primarily provide real estate secured loans, automotive finance loans, credit card loans, private label credit cards, and specialty insurance products to middle-market consumers.

Their needs

The client requirement was to develop in house lean six sigma master black belt level deployment capability from its existing staff without recourse to external recruitment. The internal staff would then deliver internal green belt and black belt training and coaching to develop project leaders as Green and Black Belts.

How we helped

We were invited to provide one to one coaching to establish effective internal master black belt capability. We identified, through a skills matrix, gaps in lean and six sigma technical knowledge, deployment leadership skills, coaching and teaching skills and worked to enhance the skills levels to allow the client to meet its goal of complete self-sufficiency.  

We also developed and agreed a body of knowledge evidence, including evidence of further complex projects, training and coaching success,  so that we could recommend and grant master black belt certification when our standards and management expectations had been met


The client was able to meet its goal of internalising its operational excellence capability


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