Middle Eastern airline wanted to introduce process improvement methodologies

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The company

A prestige Middle Eastern airline operating more than 100 flights a week globally and with revenues nearing $US5 billion annually.

Their needs

The company wanted to introduce a structured continuous improvement methodology and wanted to train Green Belt part time practitioners and a core team of full time Black Belts in their administrative operations.

How we helped

We delivered Green and Black Belt training to key operational and managerial staff. We supported projects through to certification delivering substantial benefits

Benefits achieved

Projects completed had the following effect

  • Reduced incidence and response time of guest complaints by 47%

  • Reduced storage space, handling and labour time for flight catering by a factor of x6

  • Reduced ticketing rework by 20%


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